The Company.
Means D.B.E Sales and Service L.T.D 1 Kelvin Park, Dock Road, Birkenhead, CH41 1LT Registered in England company number 625235. VAT registration No. 163785926.
These Conditions and the Contract shall be subject to and construed in accordance with the Law of England.

Acceptance of orders

The Company takes great pains to ensure that all information supplied to the customer by way of description and/or illustration is correct and accurate. It remains the responsibility of the customer and/or the end user or their agent to determine the suitability of the goods for the required application. You must check the acknowledgement for accuracy and report if any item is not as originally ordered immediately. On delivery check the item for correct coding to packaging, colour etc.

Prices

All prices include V.A.T which is charged at the rate prevailing at the time of dispatch. If a pricing mistake is discovered pertaining to your order prior to any payment you will be contacted immediately. You will then have the choice of accepting the corrected offer, ordering another make and model or have your order cancelled. and any money paid refunded in full.

PRODUCT DESCRIPTION

While every effort has been taken to provide accurate pictures and product information on this site we cannot guarantee that colours and finishes will be exactly as seen on the site. Dimensions should be taken as approximate and should be checked with the manufacturer for accuracy. We do not make any guarantee’s regarding a products suitability for use.


Payment

When you place your order we take full payment for the goods unless otherwise requested. We also accept cheques, however all cheques must clear the bank before the order is dispatched. This will add a minimum of 5 working days to your delivery date. Please make your cheque payable to D.B.E Sales and Services LTD.

Contract

There will be no contract of any kind until payment for the goods is authorised by your bank or credit card insurer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. If for any reason the goods can not be supplied then payment will be refunded in full.

RETURNS,CANCELLATIONS AND CREDITS
Under the consumer credit act you may withdraw from this agreement at any time up to 7 working days after we have delivered the goods to you. If you do wish to return the goods they must be in perfect condition and in their original unopened packaging . Delivery costs and the return of goods would be the responsibility of the customer.
Any applicable re-handling charges would be advised of on request.
After deducting any applicable re-handling costs we will reimburse the due credit amount to you within 30 days of receiving the goods in the condition described above.
All cancellations must be received in writing

Credit card security

For your protection, delivery should be to the address to where the credit card is billed. If there is a genuine reason for delivering to a different address please advise us in writing. We will need to see proof of your connection to the delivery address. It is important that you inform your credit card company that you are ordering goods for delivery to a different address than the invoice address

DELIVERY & RETURNS

Delivery charges are stated upon checkout. Delivery is to mainland UK only. We do not make overseas deliveries.
The majority of items will be delivered within three to ten working days of your order being paid for. All delivery dates are given as guidelines only. We do not accept any liability for costs involved with delayed deliveries. We will advise on any non-stock items or extended delivery dates by email or telephone.
Deliveries will be made by carrier or a dedicated delivery lorry. We cannot give specific times for delivery. Delivery charges are based on a one-man delivery to an easily accessible ground floor location only.
All goods must be checked thoroughly for damage and delivery notes signed accordingly. If it is not possible to check the goods while the delivery driver is present then any despatch notes must be signed “ goods unchecked, as driver could not wait “. Any damaged or faulty goods must be reported within 48 hours of delivery.
Any additional costs involved with re-delivering goods through missed deliveries would be at the buyer’s expense.
You have the right to return the goods within 7 days of receiving them providing the goods and packaging are in a perfect condition and unopened. Judgement on the condition of goods and packaging will be at the sole discretion of D.B.E. Sales and Service L.T.D.
The responsibility and cost for returns lies with the buyer. Upon receipt of the goods in the condition described above, a credit will be issued minus a re-handling charge. Re-handling charges would be quoted prior to a return. Any damages occurring in transit when returning goods would be the buyer’s responsibility and no credit would be given.
In the event of goods being returned proof of purchase must be provided. All returns must have prior authorisation by D.B.E. Sales and Service L.T.D.


Damages

All visible damages and or faults must be reported on the day of delivery and noted on the delivery sheet. If there is a subsequent problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. If you keep the goods for too long before making a complaint you may lose some of your rights.